Outputs Are What You Ship. Outcomes Are What Change.

PMs help teams care about results, not just activity.

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The checklist and result represent the hypothetical example below; shipping alone does not prove the cause of a change.

  • Output: launched a guided checklist
  • Outcome: setup completion increased from 42% to 55%

Shipping matters because it creates the chance to improve behavior, not because it is the final goal.